Refund policy

Last updated: July 25, 2026

30-Day Returns

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, unworn, unwashed, and in the same condition in which you received it, with any original tags and packaging. A receipt or other proof of purchase is required.

How to Start a Return

Email lethithuha10a2@gmail.com with your order number, the item you wish to return, and the reason for the return. Do not send an item back before receiving return authorization and instructions from us. Unauthorized returns may not be accepted.

Approved returns must be sent to:

SOLINA.VN
60 Ngách 2 Ngõ Thái Thịnh 1
Hanoi 100000
Vietnam

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs, including any international postage, customs charges, or carrier fees. Original shipping charges are non-refundable except where required by law or when the return is due to our error. We recommend using a trackable shipping service and keeping your receipt until the return is completed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect, and include your order number and clear photos of the item and packaging. If we confirm the issue, we will provide an appropriate replacement, refund, or return instructions at no additional cost to you.

Non-Returnable Items

We do not accept returns of gift cards, personalized or made-to-order products, items marked final sale, or items that have been worn, washed, used, altered, or damaged after delivery. If you are unsure whether an item is eligible, contact us before returning it.

Exchanges

We do not process direct exchanges. The fastest way to obtain another item or variant is to return the original item and place a new order after the return is approved.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we approved your refund, email us.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or shipment has begun. If we cannot ship your order within the timeframe communicated to you, we will notify you and provide the option to accept the delay or cancel for a full refund, as required by applicable law.