Shipping policy

Last updated: July 25, 2026

Shipping Destinations

SOLINA.VN currently accepts orders for delivery to eligible addresses in the United States and any other destinations displayed at checkout. Available shipping methods and rates depend on the destination, order contents, and carrier availability.

Processing and Delivery Estimates

Order processing and estimated delivery windows are shown at checkout or in your order confirmation when available. Estimates are not guarantees and may be affected by weekends, holidays, carrier delays, customs processing, severe weather, high-volume periods, or other events outside our reasonable control.

Unless a different shipment timeframe is stated, we will ship your order within 30 days after receiving a properly completed order and payment authorization. If we cannot ship within the promised timeframe, we will notify you and give you the choice to accept the delay or cancel the affected order for a full refund, as required by applicable U.S. law.

Shipping Rates and Free Shipping

Shipping charges are calculated and displayed at checkout before you complete your purchase. Free standard U.S. shipping may be available on eligible orders of $75 USD or more after discounts and before taxes. Eligibility, exclusions, and the available service will be confirmed at checkout.

Order Tracking

When tracking is available, we will send a shipping confirmation to the email address used for the order. Tracking may take up to 48 hours to begin showing movement after the carrier receives the package.

Shipping Origin, Duties, and Taxes

Orders may ship from Vietnam or from a fulfillment partner. Customers are responsible for any import duties, taxes, brokerage fees, or other government charges that are not collected at checkout. These charges are determined by the destination authorities and are not controlled by SOLINA.VN.

Address Accuracy

Please review your shipping address before submitting your order. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins and are not responsible for delays, loss, or additional costs caused by an incorrect or incomplete address provided by the customer.

Lost, Delayed, or Damaged Packages

If tracking shows no movement for an unusual period, a package is marked delivered but cannot be located, or an item arrives damaged, email us with your order number and supporting details. We will help investigate with the carrier. Please also check with household members, neighbors, and the carrier before reporting a missing delivery.